Shipping Policy

We value every customer’s shopping experience and strive to ensure your satisfaction. Please read our return and refund policy carefully before making a purchase.

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1. Return & Refund Eligibility

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.

Please note that custom-made items, personalized products, or exclusive limited items are non-returnable. For more details, check the Exceptions / Non-returnable Items section below.

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2. How to Request a Return

To start a return, please contact us at:
📧 bleep481@hotmail.com
📞 +44 121 678 9042

If your return is accepted, we will send you detailed instructions and the correct return address via email.

⚠️ Do not send your items back to the original shipping address, as returns sent there will not be processed.

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3. Shipping Methods & Estimated Delivery Times

🕐 Please note: All delivery times are estimated and may vary depending on your location, customs clearance, or unexpected courier delays.

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4. Non-returnable Items

We cannot accept returns for:

• Custom-made or personalized items

• Exclusive “made-to-order” products

• Sale or clearance items

• Gift cards

• Hygiene or beauty-related items (for health and safety reasons)

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5. Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 7 days of delivery so that we can evaluate the issue and arrange a replacement or refund.

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6. Refund Process

Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please note it may take 5–10 business days for your bank or credit card provider to process and post the refund.

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7. Order Cancellation

Orders can be canceled within 24 hours of purchase if they have not yet been shipped.
Once the shipping process has started, cancellation will no longer be possible.

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8. Contact Us

For any return, refund, or shipping-related inquiries:
📧 Email: bleep481@hotmail.com
📞 Phone: +44 121 678 9042
📍 Address: 31B Appledore Gardens, Lindfield, Haywards Heath, RH16 2EX, United Kingdom

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Thank you for choosing Martintag — your trust means everything to us. 💫