We value every customer’s shopping experience and strive to ensure your satisfaction. Please read our return and refund policy carefully before making a purchase.
1. Return & Refund Eligibility
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that custom-made items, personalized products, or exclusive limited items are non-returnable. For more details, check the Exceptions / Non-returnable Items section below.
2. How to Request a Return
To start a return, please contact us at: 📧 bleep481@hotmail.com 📞 +44 121 678 9042
If your return is accepted, we will send you detailed instructions and the correct return address via email.
⚠️ Do not send your items back to the original shipping address, as returns sent there will not be processed.
3. Shipping Methods & Estimated Delivery Times
Region
Shipping Method
Estimated Delivery Time
Shipping Fee
United States
Standard Shipping
7–15 business days
€6.99
United States
VIP Express Shipping
5–7 business days
€10.99
Europe (EU & UK)
Standard Shipping
7–15 business days
€4.99
Europe (EU & UK)
VIP Express Shipping
5–7 business days
€8.99
🕐 Please note: All delivery times are estimated and may vary depending on your location, customs clearance, or unexpected courier delays.
4. Non-returnable Items
We cannot accept returns for:
Custom-made or personalized items
Exclusive “made-to-order” products
Sale or clearance items
Gift cards
Hygiene or beauty-related items (for health and safety reasons)
5. Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 7 days of delivery so that we can evaluate the issue and arrange a replacement or refund.
6. Refund Process
Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please note it may take 5–10 business days for your bank or credit card provider to process and post the refund.
7. Order Cancellation
Orders can be canceled within 24 hours of purchase if they have not yet been shipped. Once the shipping process has started, cancellation will no longer be possible.
8. Contact Us
For any return, refund, or shipping-related inquiries: 📧 Email:bleep481@hotmail.com 📞 Phone: +44 121 678 9042 📍 Address: 31B Appledore Gardens, Lindfield, Haywards Heath, RH16 2EX, United Kingdom
Thank you for choosing Martintag — your trust means everything to us. 💫
Thank you for shopping with Martintag. We value your satisfaction and strive to make sure every purchase meets your expectations. Please read our return and refund policy carefully before making a purchase.
1. General Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
In the same condition that you received it
Unworn, unused, with tags
In the original packaging
Accompanied by the receipt or proof of purchase
Please note that certain items are non-returnable (see Section 6 below for details). If we do not offer returns or refunds for certain products, this will be clearly stated on the product page.
2. How to Request a Return
To start a return, please contact us first at: 📧 bleep481@hotmail.com ☎️ +44 121 678 9042
Once your return request is approved, we will send you an email with the correct return address and detailed instructions. ⚠️ Do not send your item back to the original shipping address — unauthorized returns will not be accepted or refunded.
3. Return Conditions & Eligibility
We accept returns in the following cases:
The item is defective, damaged, or incorrect
The item does not match the product description
You are not fully satisfied with your purchase (within 30 days)
We do not accept returns in the following cases:
The item was used, washed, or altered
The product is marked as final sale or non-returnable
The return request is made after 30 days of delivery
You provide an incorrect shipping address causing delivery failure
4. Shipping & Handling Fees
Return shipping costs are the responsibility of the customer. Martintag does not cover postage fees for returns. No additional restocking or handling fee will be charged. If the return is due to our error (wrong or damaged item), we will cover the return shipping cost.
5. Refund Process
Once we receive and inspect your returned item, we will notify you via email. If your refund is approved, it will be processed automatically to your original payment method. Please allow 5–10 business days for your bank or credit card provider to complete the refund.
If your return is rejected (e.g., item not in original condition), we will inform you of the reason via email.
6. Exceptions / Non-Returnable Items
We cannot accept returns for:
Custom or personalized products
Perishable or hygiene-related items
Items labeled as “Final Sale” or “Non-Returnable” on the product page
Gift cards or promotional items
7. Damaged or Incorrect Items
If you receive a defective, damaged, or wrong product, please contact us within 7 days of delivery with:
Photos of the item
Your order number
A short description of the issue
We’ll review your case and offer a replacement or refund as appropriate.
8. Order Cancellation
Orders can be canceled within 24 hours of payment. Once your order has been packed or shipped, it can no longer be canceled.
9. Contact Us
If you have any questions about your return or refund, please contact us:
Thank you for choosing Martintag. We appreciate your trust and are committed to providing a smooth and transparent shopping experience. 💫
Elite Equestrian Emblem Polo T-Shirt
£58.99 £28.99
Signature Equestrian Emblem
Features a meticulously crafted logo emblem, thoughtfully designed to add an elevated sense of elegance and unmistakable distinction to your look. Every line and contour is intentionally refined to reflect exceptional craftsmanship, making the emblem not just a decorative detail but a subtle statement of identity, sophistication, and elevated personal style.
Refined Polo Collar
The classic polo collar is finished with understated contrasting stripes, introducing a crisp, refined detail that enhances its enduring and effortlessly stylish look. Each subtle accent is thoughtfully placed to highlight the collar’s clean structure, bringing added dimension and sophistication while preserving its timeless appeal. The result is a polished aesthetic suitable for both casual comfort and elevated everyday style.
Breathable and Lightweight
Perfect for all-day wear, offering effortless comfort and versatile styling whether you're heading out for relaxed casual outings or more polished, smart occasions. Its easygoing design transitions seamlessly between different settings, allowing you to stay comfortable and confident throughout the day while maintaining a look that feels both intentionally put-together and naturally adaptable.
Precision in Every Detail
Imported Premium Fabric
Crafted from high-quality, durable fabric that offers exceptional comfort and breathability.
Versatile Style
Pairs effortlessly with jeans, trousers, or shorts, making it a wardrobe essential.
Tailored Fit
Designed for a sleek, modern fit that complements your silhouette.